ADA / Accessibility
Hard Rock Stadium is committed to providing memorable service experiences to all guests; including those with disabilities. All guests with special needs will be assisted as needed at our fully accessible venue. Accessible Seating: General wheelchair accessible seating: Sections 101, 104, 107, 117, 118, 119, 129, 132, 135, 142, 143, 144, 148, 149, 150, 228, 236, 245, 246, 247, 251, 310, 311, 312, 321, 322, 325, 327, 330, 338, 339, 340, 343, 345, 348, 349, 350, 353, 354, & 355.

Suites can also provide accessible seating.

Wheelchairs: Wheelchairs are available for transporting guests to their seating location. Guests may ask upon stadium entry for wheelchair assistance. Guests must supply their own wheelchair if they plan to sit in a wheelchair space during an event. Wheelchairs are not reserved in advance.

Luxury Wheelchair Accessibility Seating: Sections 203A, 208A, 208B, 212B, 223A, 226A, 227A, 251A, 251B, Living Room Boxes, West Field Club Box 6 and East Field Club Box 6.

Ambulatory Seating: During events, seating is available for guests with disabilities that do not require a wheelchair. Ambulatory seating can be purchased in most seating areas. Wheelchairs will be available to bring guests to their seats, but will not be available for them to use during the event. Guests will need to notify the Guest Experience Guide that they would need a wheelchair at the conclusion of the event.

Disability Parking: Parking spaces for guests with disabilities are located on the North, South, East, and West gates on a first-come, first-serve basis. All disabled guest parking is clearly marked with signage. The appropriate state issued identification is required. The individual issued the state’s placard or license plate must be present in the vehicle.

Address
Hard Rock Stadium
347 Don Shula Drive
Miami Gardens FL, 33056

Alcohol Policy
Alcohol sales for the 100 & 300 levels cease at the start of the 3rd quarter for University of Miami football games.
• Alcohol service on the Club Level ends one hour after the game
• Alcohol service for the Champions Suite, Golden Canes Lounge, East & West Field Clubs and North Club end one hour after the game
• Guests must be at least 21 years old and present a valid identification card
• Guest must show ID for every purchase
• A guest may not purchase or have in his/her possession more than two alcoholic beverages at one time
• Alcohol is not to be served to an impaired guest
• Beverages are not allowed out of the stadium Non-Alcohol Sections
• University of Miami – Sections: 232, 332 & 333

Animals
Animals are NOT allowed into the stadium; however, service animals are permitted at all stadium events if necessary.

Art
Goldman Global Arts (GGA), a newly formed company by Jessica Goldman Srebnick and Peter Tunney, was created to expand and introduce a creative perspective into highly visible projects. GGA has developed a reputation synonymous with cutting edge creativity, solid execution and an authentic passion for the arts.

Hard Rock Stadium is widely decorated with 19 murals created by 18 artists of whom originate from 10 different countries. Using more than 3,000 cans of spray paint, these murals cover 29,000 sq. ft. of painted walls. Aside from these unique paintings, you will find 30 pieces of fine art created by nine international artists curated throughout the private clubs.

Art is featured by: VHILS, HOW&NOSM, CASE, Logan Hicks, CRASH, The London Police, Peter Tunney, and Tristan Eaton.

Assistive Listening Devices (ALD)
Complimentary hearing amplification devices are available and provided at all Guest Experience locations. Guests must present a picture ID, credit card or valid driver’s license as a security deposit.

ATM Locations
South Plaza Team Store, Hyundai Club, 110, 114, 122, 125, 138, 142, 150, 154, 203, 217, 230, 245, 247, 304, 309, 313, 324, 329, 336, 341 and 350.

Automobile Assistance
Hard Rock Stadium provides a free emergency road service to any guest experiencing car trouble up to one hour after most events. Services include lockouts, jump starts, and changing a flat tire. Guests should seek assistance from police officers or stadium employee.

Maps
- Stadium Map
- Traffic Flow In (Ingress)
- Traffic Flow Out (Egress)

Merchandise
Merchandise can be purchased in various locations throughout Hard Rock Stadium.
- Sea Trader – sections 103, 132
- Beachcomber – sections 106, 125, & 138
- Team Store – sections 210 & 240 and ground level south plaza. Team Store phone number: (305) 623-7100 Ext 5980. The Team Store at the South gate is open Monday-Friday from 8:30 a.m. until 5:30 p.m. and Saturday from 10:00 a.m. until 2:00 p.m.
- Northside Team Store – section 318
- Southside Team Store – section 346

Parking
Automobile Assistance: Hard Rock Stadium provides a free emergency road service to any guest experiencing car trouble up to one hour after most events. Services include lockouts, jump starts, and changing a flat tire. Guests should seek assistance from police officers or stadium employee.

Parking Times:
- Parking gates open five (5) hours prior to kickoff (RV & Green Lot)
- All other lots: 4 hours prior to kickoff
- Disability Parking: Parking spaces for guests with disabilities are located on the North, South, East, and West gates on a first-come, first-serve basis.

All disabled guest parking is clearly marked with signage. The appropriate state issued identification is required. The individual issued the state’s placard or license plate must be present in the vehicle.

- Traffic Flow In (Ingress)
- Traffic Flow Out (Egress)

Prohibited Items (Through Stadium Gates)
Prohibited Items/Easy Entry: To avoid delays at the Gate, and for the safety of our Guests, the following items are prohibited:
- Alcohol
- Bags
- Purses or bags that exceed 12” X 6” X 12”
- Bottles, cans, thermoses, coolers, hard containers, umbrellas, strollers, poles, brooms, noisemakers, laser pointers, GoPro cameras, and selfie sticks
- Any other items deemed dangerous or inappropriate
- Food
- Camera lens should extend no longer than 8”
- Unmanned aircraft systems, radio controlled model aircraft, and other devices that can be operated in airspace; i.e. drones.

Additional Information:
- The stadium will not be responsible for items left at any of the entry gates
- All guests are subject to a security screening search for all events
- All belongings are subject to search
- Inebriated and unmanageable guests will not be admitted entry into the stadium
- Guests, including children 3 years and older, must have valid tickets with them at all times and show it upon request
- No ticket re-sale, illegal sales or solicitations
- The guests should return any restricted articles to his/her vehicle.
- The stadium will not be responsible for any item left at or near a stadium entrance.

Re-Entry
The stadium has a no re-entry policy. However, in the case of an emergency, a guest will be allowed to exit and re-enter the stadium.

Sideline Club (200) Level Entry
200 Level Sideline Club access is only available for ticket holders in the following sections: 203-205, 209-227 and 237-254. Ticket holders in these areas who exit the Sideline Club area during the event must have their game ticket in order to re-enter the Sideline Club.

Stadium Policies:
Banners & Signs: Guests are welcome to display hand-held banners or hand-held signs in the stadium during events. The stadium reserves the right to prohibit or remove any banner or sign that:
- Contains derogatory comments or profanity
- Impedes another guest’s view of the playing field
- Commercial content
- Block stadium equipment, signage, or décor
- Hangs or is otherwise affixed to any stadium wall, including any field wall and 300-level Ring of Honor facia

Stadium officials reserve the right to remove banners and signs in their sole direction.

Lightning Policy: When lightning is detected within 15 miles of the stadium, the public address system will inform guests that inclement weather is within 15 miles. Fans who wish to vacate the facility for a safe shelter, will be allowed to re-enter with a ticket stub. The game will be suspended if there is an imminent threat.

Smoking Policy
Smoking in the seating bowl, concourse or other non-designated areas is prohibited. Smoking is permitted at the designated areas on the helix ramps of 100, 200 and 300 levels. This policy also applies to smokeless, electronic (e-cigarettes) vaping with any alternative smoking products.

Taxis
Taxis are available by the Gate 4 entrance. Taxis are available on a first-come, first serve basis.

Text Messaging
Fans are encouraged to report unruly fan behavior by contacting the nearest stadium personnel or by texting Command Post to advise of any issues in the bowl they may witness or experience.

Text the word “FAN” then the message that includes description of the issue and the location to 69050.

Ticket Office
Tickets can be purchased the day of the game at the Southeast and Southwest box offices.

Will Call: Will Call windows are located at the Southwest (West side) Box Office on game days. Media/Press Will Call is also located at the Southwest (West side) box office.

Ticket Refund and Exchange Policy: The University of Miami has a no-refund/ no-exchange policy. For assistance with Miami Hurricanes tickets, please call 1 (800) GO-CANES.

Lost or Stolen Tickets: A customer who has lost or had his/her tickets stolen may inquire about a possible reprint at the Southwest (West Side) Box Office. Only the account holder of record may inquire about a possible reprint. You must have a valid photo ID present upon inquiry.

Internet Sales: Tickets may be purchased online at www.hurricanesports.com

Uber (Drop-off and pick-up)
The designated Uber drop off and pick up lot is located at Gate 14 at Dan Marino Blvd/199 Street.

Wheelchairs
Wheelchairs are available for transporting guests to their seating location. Guests may ask upon stadium entry for wheelchair assistance. Guests must supply their own wheelchair if they plan to sit in a wheelchair space during an event. Wheelchairs are not reserved in advance.